When things go wrong responding to adverse events: a consensus statement of the Harvard Hospitals
Publisher Location:[Burlington, Mass.].
Massachusetts Coalition for the Prevention of Medical Errors.
[Record Source: OCLC]
Detailed Record Information
|Physical Description||1 electronic text (42 p.): PDF.|
|Contents||Definitions -- Communicating with the patient -- Support of the patient and family -- Follow-up care of the patient and family -- Support of caregivers -- Training and education -- Elements of a hospital incident policy -- Initial response to the event -- Analysis of the event -- Documentation -- Reporting. Appendices: A: The words for communicating with the patient -- B: A case study in communicating with the patient and family -- C: Elements of emotional support of caregivers -- D: Training for communication -- E: JCAHO bibliography on medical disclosure.|